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Enbase Dashboard Frequently Asked Questions (FAQ)

Find quick answers to common questions about logging in, finding assets, managing alerts, accessing reports, and troubleshooting issues in the Enbase Dashboard.

Overview

This article provides quick answers to some of the most common questions about using the Enbase Dashboard. If you need more detailed information, each topic includes links to related knowledge base articles.

Account & Access

I can't log in to the Enbase Dashboard.

Verify your email address and password are entered correctly. If you're unable to access your account, refer to the Dashboard Login Issues, Forgot Password, or Reset Multi-Factor Authentication articles.

I forgot my password.

Use the Forgot Password option on the login page to reset your password.

My Multi-Factor Authentication (MFA) code isn't working.

Verify your device's date and time are synchronized automatically. If the issue continues, refer to the MFA Code Isn't Working article or contact Support.

How do I request access to the dashboard?

If you need access to Enbase, submit a request through your organization's administrator or contact Compression Support.

How do I request additional permissions?

If you require access to additional assets or features, contact your organization's Enbase administrator or Compression Support.

Dashboard & Navigation

How do I find an asset?

Use the Search feature to locate an asset by name or other available identifiers.

Why can't I see one of my assets?

Verify your search criteria, any applied filters, and your assigned permissions. If the asset is still unavailable, contact Support.

What does an Offline status mean?

An Offline status indicates the asset has entered a downtime state. Review Asset Status, Last Communication Time, Alerts, and Downtime Events to better understand the current condition.

Where can I see historical information?

Historical information may be available through Charts, Downtime Events, Offline History, and Reports depending on your organization's configuration.

Alerts & Monitoring

Why am I not receiving alarm notifications?

Verify your Profile information, notification settings, and email or mobile information. If everything appears correct, contact Compression Support.

What is the difference between Alerts and Alarms?

Alerts provide information about asset events or conditions. Alarm Notifications are the notifications sent to users when configured alarm conditions occur.

How do I know if my asset is communicating?

Review the Last Communication Time and Asset Status. A recent communication time generally indicates the asset is actively reporting information.

Reports

Where can I find reports?

Reports are available from the Reports section of the Enbase Dashboard. Available reports depend on your permissions.

Why can't I access a report?

Some reports require additional permissions. If you believe you should have access, contact your organization's administrator or Compression Support.

Troubleshooting

My dashboard isn't loading.

Try refreshing your browser, verifying your internet connection, and signing out and back in. If the issue continues, contact Support.

I received an 'Access Denied' message.

This typically indicates your account doesn't have permission to access the requested information. Contact your organization's administrator or Compression Support.

What information should I provide when contacting Support?

Providing the following information helps us investigate more efficiently:

  • Your name
  • Company name
  • Asset name or unit number
  • Description of the issue
  • Date and time the issue occurred
  • Screenshots (if available)

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