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How Do I Contact Detechtion Support?

Technology Support

Purpose

This article provides the contact information for Detechtion support teams and outlines which support channel to use based on the product or service you need assistance with.

Who This Applies To
  • Enalysis users
  • Enbase Dashboard users
  • EZ Ops users
  • FieldLink users
  • Customers requiring technical support or product assistance

When Should I Contact Support?

Contact our Support Team if you need help with:

  • Product functionality
  • Dashboard access
  • Login or authentication issues
  • User management
  • Hardware troubleshooting
  • Software troubleshooting
  • Hardware Returns (RMAs)
  • General technical questions

Steps

1. Identify the Product You Need Help With

Determine which Detechtion product or service you are using:

  • Enalysis
  • Enbase Dashboard
  • Enbase Panel
  • EZ Ops
  • FieldLink
2. Contact the Appropriate Support Team
  • See contact information below

Related Articles

  • How to Add a User to the Enbase Dashboard
  • How to Download and Use the Enbase Mobile App
  • Managing Asset Access in Enbase
  • Understanding Enbase Alarm Notifications
  • Resetting Your Enbase Dashboard Password

 

Before Contacting Support

To help us resolve your issue as quickly as possible, please include the following information when contacting Support:

  • Company name
  • Product name (for example, Enbase or EZOps)
  • A description of the issue
  • Any error messages you received
  • Screenshots, if applicable
  • Asset or equipment information, if applicable
  • Steps you've already tried

                Providing this information upfront helps our team investigate your issue more efficiently.

                Still Need Help?

                If you are unsure which support team to contact, reach out to the support line associated with the product you are using and the team will assist with routing your request.

                Contact Us - Support Information

                Existing Customers

                Compression Support

                OneView Compression

                • OneView Compression — Email: oneviewsupport@detechtion.com | Phone: 713-492-0008 (ext 2)

                Enalysis Support / Enalysis Response Centre

                Fieldlink Support

                EZOps Support

                Payload

                • Phone: 1-800-516-7647

                Prospective Customers

                Sales Team

                General