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How to Get Help with Enalysis
Learn when to contact your Detechtion Engineering Account Manager or Enalysis Support, what information to include, and how to get help with access, reports, compressor performance, and Enalysis questions.
Enalysis users can get help from their Detechtion Engineering Account Manager or Enalysis Support when they have questions about the application, compressor performance, field data, or information shown in an Enalysis report. Providing clear details about your question or issue can help the team investigate more efficiently.
When should I contact my Engineering Account Manager?
Your Detechtion Engineering Account Manager can help when your question requires compressor specific engineering context or guidance interpreting Enalysis information.
- Questions about compressor performance, health, or optimization information in Enalysis
- Help interpreting calculated KPIs, trends, warning conditions, or severe conditions
- Questions about compressor configuration or setup information
- Guidance related to field data collection or compressor specific measurements
- Help evaluating a simulation or potential operating change
- Questions about whether an Enalysis result requires additional investigation
Detechtion training also directs users to contact their Engineering Account Manager for certain compressor specific conditions and decisions, such as elevated rod loads or help confirming compressor pocket measurements.
When should I contact Enalysis Support?
Enalysis Support can help with general product questions, access issues, or other Enalysis related problems that need investigation.
- You cannot access Enalysis or the information you expect to see
- You have a question about using an Enalysis feature or workflow
- You are experiencing an issue with reports, data entry, or application behavior
- You are not sure whether your question should go to Support or your Engineering Account Manager
- Company name
- Product: Enalysis
- A clear description of your question or issue
- Screenshots, when applicable
What information should I include when asking for help?
When contacting Support, include enough information to help identify the customer, product, and issue.
For compressor specific questions, also include the asset or compressor you are reviewing and the relevant report date or operating condition when that information is available. This additional detail can help the Engineering Account Manager understand the context of your question.
How do I contact Enalysis Support?
The customer support information provided in the source material lists the following contact details for existing Enalysis customers:
- Email: erc@detechtion.com (Enalysis Response Centre)
- Phone: 403-250-9220
The Enalysis E Tips also direct users with questions to their Detechtion Engineering Account Manager or to erc@detechtion.com.
What if I am not sure who my Engineering Account Manager is?
If you do not know who your Engineering Account Manager is, contact Enalysis Support and explain what you need help with.
What should I do for urgent equipment concerns?
Enalysis can identify performance and health conditions that may require attention, but the knowledge base should not replace your organization's operating procedures, equipment safety systems, or engineering judgment. If you are reviewing a severe compressor condition or a situation involving equipment operating limits, follow your company procedures and involve the appropriate engineering resources.