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How to Request a User Permission Change

Learn how authorized contacts can request access changes, role updates, or permission modifications for existing Detechtion users.

Overview

If an existing user needs additional access, reduced access, or a change to their current permissions, you can submit a request to update their account. Permission changes help ensure users have the appropriate level of access required to perform their job responsibilities while maintaining the security of your Detechtion environment.

Before You Submit a Request

Please have the following information available:

  • Company Name
  • Requestor's Name
  • User's First Name
  • User's Last Name
  • User's Email Address
  • Detechtion Product(s) (Enbase, Enalysis, EZOps)
  • Current access level (if known)
  • Requested access level or permissions
  • Reason for the permission change

                    Who Can Request Permission Changes?

                    For security purposes, permission changes should be requested by:

                    • Company Administrator
                    • Authorized Company Contact
                    • Manager or Supervisor (if applicable)

                          If you're unsure whether you're authorized to request permission changes, please contact your company administrator.

                          What Types of Permission Changes Can Be Requested?

                          • Grant access to a Detechtion product
                          • Remove access to a product
                          • Add administrator privileges
                          • Remove administrator privileges
                          • Update dashboard or feature access
                          • Modify user roles based on job responsibilities

                                      What Happens Next?

                                      1. Detechtion Support reviews the request.
                                      2. The requested permission changes are validated.
                                      3. User permissions are updated.
                                      4. The requestor is notified once the changes are complete.
                                      5. Support will contact the requestor if additional information is required.

                                                Need an Urgent Permission Change?

                                                If the permission change is preventing business operations or requires immediate attention, please indicate the urgency when submitting your request. Urgent requests will be prioritized whenever possible.

                                                Approval Requirements

                                                For security reasons, Detechtion may require verification from a Company Administrator or other authorized contact before making changes to user accounts or permissions.

                                                Still Need Help?

                                                When contacting Support, please include:

                                                • Company Name
                                                • Requestor's Name
                                                • User's Name
                                                • User's Email Address
                                                • Product(s)
                                                • Requested permission changes
                                                • Reason for the request

                                                      Contact Us - Support Information

                                                      Existing Customers

                                                      Compression Support

                                                      OneView Compression

                                                      • OneView Compression — Email: oneviewsupport@detechtion.com | Phone: 713-492-0008 (ext 2)

                                                      Enalysis Support

                                                      Fieldlink Support

                                                      EZOps Support

                                                      Payload

                                                      • Phone: 1-800-516-7647

                                                      Prospective Customers

                                                      Sales Team

                                                      General