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How Do I Update My Email Address?

Overview

If your email address has changed, you can request an update to your Detechtion account. Keeping your email address current ensures you can receive password reset emails, Multi-Factor Authentication (MFA) verification codes, and other important account notifications.

Before You Submit a Request

Please have the following information available:

  • Company Name
  • First Name
  • Last Name
  • Current Email Address
  • New Email Address
  • Detechtion Product(s) (Enbase, Enalysis, EZOps)

            Who Can Request an Email Address Change?

            For security purposes, email address updates should be requested by:

            • The account owner
            • Company Administrator
            • Authorized Company Contact

                  Additional verification may be required before your email address can be updated.

                  Important Information

                          If MFA is enabled for your account, you may be required to complete the MFA setup process again after your email address has been updated.

                          • Your Detechtion login credentials
                          • Password reset requests
                          • Multi-Factor Authentication (MFA)
                          • System notifications

                          What Happens Next?

                          1. Detechtion Support will verify the request.
                          2. Your account information will be updated.
                          3. You may receive confirmation once the update has been completed.
                          4. If additional verification is required, Support will contact you before making the change.

                                Still Need Help?

                                When contacting Support, please include:

                                • Company Name
                                • First Name
                                • Last Name
                                • Current Email Address
                                • New Email Address
                                • Product(s)

                                      Contact Us - Support Information

                                      Existing Customers

                                      Compression Support

                                      OneView Compression

                                      • OneView Compression — Email: oneviewsupport@detechtion.com | Phone: 713-492-0008 (ext 2)

                                      Enalysis Support

                                      Fieldlink Support

                                      EZOps Support

                                      Payload

                                      • Phone: 1-800-516-7647

                                      Prospective Customers

                                      Sales Team

                                      General