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I Cant Access My Dashboard

Troubleshoot dashboard access issues, missing assets, user permissions, and Access Denied errors.

Overview

If you're able to sign in to your Detechtion account but cannot access your dashboard, view assets, or receive an 'Access Denied' message, your account may not have the required permissions or access to the requested product.

Steps

Step 1: Verify You're Logged Into the Correct Product

Confirm you're attempting to access the correct Detechtion product:

  • Enbase
  • Enalysis
  • EZOps

      If you're unsure which product you should be using, contact your company administrator or Detechtion Support.

      Step 2: Verify You're Using the Correct Account
      • Make sure you're signing in with the username associated with your Detechtion account.
      • If your organization manages multiple user accounts, verify that you're using the correct login credentials.
          Step 3: Determine Your Access Issue
          I receive an 'Access Denied' message

          Your account may not have permission to access the requested dashboard, company, or feature. Contact your company administrator or Detechtion Support to request access.

          I don't see my assets or equipment

          Your account may not have permission to access your company's dashboard or assigned assets. Support may need to review your account permissions.

          I recently changed companies or job roles

          Your responsibilities may have changed and your account permissions may need to be updated. Contact your administrator or Detechtion Support.

          I'm a new user

          Your account may still need to be configured before dashboard access becomes available. Contact the person who requested your account or Detechtion Support.

          Before Contacting Support

          Please have the following information available:

          • First Name
          • Last Name
          • Company Name
          • Product
          • Email Address
          • Description of the issue
          • Screenshot of the error message (if available)

                        Providing this information will help us investigate your access issue more quickly.

                        Still Need Help?

                        If you're unable to access your dashboard after completing the steps above, please contact Detechtion Support.

                              Contact Us - Support Information

                              Existing Customers

                              Compression Support

                              OneView Compression

                              • OneView Compression — Email: oneviewsupport@detechtion.com | Phone: 713-492-0008 (ext 2)

                              Enalysis Support

                              Fieldlink Support

                              EZOps Support

                              Payload

                              • Phone: 1-800-516-7647

                              Prospective Customers

                              Sales Team

                              General