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I Can't See My Assets in the Enbase Dashboard

Troubleshoot missing assets in the Enbase Dashboard and learn how to verify permissions, asset assignments, and account access.

Overview

If you can successfully log in to the Enbase Dashboard but cannot find the assets, equipment, or sites you expect to see, there may be an issue with your account permissions or asset assignments.

Our Support team can help determine why the assets are not visible and work with you to restore access if needed.

Common Reasons Assets May Not Be Visible

You may be unable to see assets because:

  • Your account has not been assigned access to the asset.
  • You recently changed roles or responsibilities.
  • You can be in the wrong tenant.
  • A new asset has not yet been assigned to your account.
  • Your organization recently added or transferred assets.
  • The asset belongs to a different customer or business unit.
  • Your account permissions have changed.

              Before You Submit Your Request

              To help us investigate the issue, please include:

              • Your full name
              • Company name
              • Email address associated with your Enbase account
              • Tenant Name
              • The asset(s), site(s), or location(s) you expected to see
              • When you first noticed the issue
              • Whether you have previously had access to the asset(s)
              • Any screenshots or error messages (if available)

                            Providing complete information helps our Support team investigate your request more quickly.

                            What Happens Next?

                            1. A support ticket is created.
                            2. A Support representative reviews your account.
                            3. We verify your asset assignments and permissions.
                            4. We may contact you if additional information is needed.
                            5. If appropriate, your account is updated or guidance is provided.
                            6. You'll receive confirmation once the issue has been resolved.

                                        Some requests may require approval from your organization's Enbase administrator before access can be granted.

                                        Before Contacting Support

                                        Before submitting a request, verify that:

                                        • You are signed in using the correct email address.
                                        • You have selected the correct tenant, customer, organization (if applicable).
                                        • The assets have not recently been transferred or renamed.
                                        • Another user in your organization can confirm whether the assets should be visible.

                                              Best Practices

                                              • Always sign in using your assigned business email address.
                                              • Include the names of any missing assets or sites.
                                              • Confirm you are in the correct tenant.
                                              • Let us know whether the issue affects one asset or multiple assets.
                                              • Include screenshots if they help illustrate the issue.

                                                      Need Help?

                                                      Compression Support can assist with:

                                                      • Missing asset access
                                                      • Asset assignment questions
                                                      • Permission verification
                                                      • Account troubleshooting
                                                      • General dashboard access issues

                                                                Contact Us - Support Information

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