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Login Issue

Troubleshoot common dashboard login, password, MFA, account access, and account lockout issues.

Overview

If you're having trouble logging in to your Detechtion dashboard, this article will help you identify the most common login issues and direct you to the appropriate solution.

What problem are you experiencing?

I forgot my password

If you've forgotten your password, follow the password reset instructions.

Related Article: I Forgot My Password

I need to set up Multi-Factor Authentication (MFA)

If you're logging in for the first time or MFA has recently been enabled for your account, you'll need to complete the MFA setup process.

Related Article: How to Set Up Multi-Factor Authentication (MFA)

My MFA code isn't working

If your verification code isn't being accepted, it may be caused by an expired code, incorrect device time, or an authenticator app issue.

Related Article: My MFA Code Isn't Working

I need to reset MFA

If you've changed phones, deleted your authenticator app, or Support asked you to reset MFA, follow the MFA reset instructions.

Related Article: How to Reset Multi-Factor Authentication (MFA)

I don't have access to the dashboard

If you're unable to access the dashboard after successfully logging in, your account may not have the required permissions.

Please contact your company administrator or Detechtion Support for assistance.

My account is locked

If your account has been locked after multiple unsuccessful login attempts, please contact Support for assistance.

Before Contacting Support

Please have the following information available:

  • First Name
  • Last Name
  • Company Name
  • Product
  • Email Address
  • Description of the issue
  • Screenshot of any error message (if applicable)

                Providing this information will help us resolve your issue more quickly.

                Still Need Help?

                If you're unable to resolve your login issue after reviewing the articles above, please contact Support.

                          Contact Us - Support Information

                          Existing Customers

                          Compression Support

                          OneView Compression

                          • OneView Compression — Email: oneviewsupport@detechtion.com | Phone: 713-492-0008 (ext 2)

                          Enalysis Support

                          Fieldlink Support

                          EZOps Support

                          Payload

                          • Phone: 1-800-516-7647

                          Prospective Customers

                          Sales Team

                          General