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Request a New User Account

Learn how authorized contacts can request access for new users in Detechtion products, including Enbase, Enalysis, and EZOps.

Overview

If you need to add a new user to your Detechtion account, your company administrator or an authorized contact can request access for a new employee. To ensure the new account is created correctly, please provide the required information below.

Before You Submit a Request

Please have the following information available:

  • First Name
  • Last Name
  • Company Name
  • Email Address
  • Phone Number and Carrier (if needing SMS alerts)
  • Detechtion Product(s) the user needs access to (Enbase, Enalysis, EZOps)
  • Requested access level or permissions (if known)

              Who Can Request a New User?

              For security purposes, requests to add new users should be submitted by:

              • Company Administrator
              • Authorized Company Contact
              • Manager or Supervisor (if applicable)

                    If you're unsure whether you're authorized to request a new user, please contact your company administrator.

                    What Happens Next?

                    1. Detechtion Support reviews the request.
                    2. The new user account is created.
                    3. The new user receives login instructions (if applicable).
                    4. If MFA is enabled for your organization, the new user will be prompted to complete MFA setup during their first login.

                          Still Need Help?

                          When contacting Support, please include:

                          • Company Name
                          • Requestor's Name
                          • New User's Name
                          • Email Address
                          • Product(s) requested
                          • Any special access requirements

                                Contact Us - Support Information

                                Existing Customers

                                Compression Support

                                OneView Compression

                                • OneView Compression — Email: oneviewsupport@detechtion.com | Phone: 713-492-0008 (ext 2)

                                Enalysis Support

                                Fieldlink Support

                                EZOps Support

                                Payload

                                • Phone: 1-800-516-7647

                                Prospective Customers

                                Sales Team

                                General