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Request Changes to Alarm Notifications

Learn how to request updates to your Enbase alarm notifications, including email, SMS, asset assignments, and notification preferences.

Overview

If you need to update how you receive alarm notifications in the Enbase Dashboard, our Support team can help.

At this time, alarm notification changes are completed by a Support representative. Once your request is received, it will be reviewed and assigned to the appropriate team member.

Common Notification Requests

You can request assistance with:

  • Adding alarm notifications
  • Removing alarm notifications
  • Updating your email address
  • Updating your mobile phone number
  • Changing notification methods
  • Updating the assets you receive notifications for
  • Stopping notifications for specific assets

                Before You Submit Your Request

                To help us process your request as quickly as possible, please include the following information:

                • Your full name
                • Company name
                • Email address associated with your Enbase account
                • Phone number (if applicable)
                • The asset(s) or site(s) affected
                • The type of notification change you're requesting
                • The reason for the change

                              Providing complete information helps reduce delays and allows our Support team to process your request more efficiently.

                              What Happens Next?

                              1. A support ticket is created.
                              2. Your request is reviewed by a Support representative.
                              3. We may contact you if additional information is needed.
                              4. Your notification settings are updated.
                              5. You'll receive confirmation once the requested changes have been completed.

                                        Some notification changes may require approval from your organization's Enbase administrator.

                                        Best Practices

                                        • Verify your email address and phone number are correct.
                                        • Specify the assets or sites affected.
                                        • Clearly describe the notifications you want to receive or stop receiving.
                                        • Let us know if the change is needed before scheduled maintenance or other important operational events.

                                                Need Help?

                                                Compression Support can assist with:

                                                • Alarm notification changes
                                                • Email notification updates
                                                • SMS notification updates
                                                • Asset notification assignments
                                                • General notification questions

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