Request Changes to Your Enbase User Account

If you need to update your Enbase user account, our Support team can assist with making the requested changes.

At this time, user account updates are completed by a Support representative. Once your request is received, it will be reviewed and assigned to the appropriate team member.

Common Account Updates

You can request assistance with updates such as:

• Email address changes
• Name changes
• Phone number updates
• Alarm notification preferences
• Access to additional assets
• Removal of asset access
• Permission changes
• Group assignments
• Other account-related updates

Before You Submit Your Request

To help us process your request as quickly as possible, please include:

• Your full name
• Company name
• Email address associated with your account
• The specific change you're requesting
• The reason for the requested change (if applicable)
• The assets or locations affected
• Any supporting information that may help our team

Providing complete information helps reduce delays and allows our Support team to process your request more efficiently.

What Happens Next?

1. A support ticket is created.
2. Your request is reviewed by a Support representative.
3. We may contact you if additional information is needed.
4. The requested updates are completed.
5. You'll receive confirmation once your account has been updated.

Some requests may require approval from your organization's Enbase administrator before changes can be made.

Best Practices

• Submit requests using the email address associated with your Enbase account whenever possible.
• Clearly describe the changes you need.
• Include the customer, site, or assets affected.
• Let us know if the request is time-sensitive.

Need Help?

Compression Support can assist with:

• Account updates
• Permission requests
• Asset access changes
• Notification updates
• General account questions