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Understanding Asset Health in Enbase

Learn how to evaluate an asset's overall condition by reviewing status, communication history, alerts, downtime events, gauges, and operating trends.

Overview

Understanding an asset's health involves reviewing multiple pieces of information within the Enbase Dashboard rather than relying on a single indicator. By reviewing asset status, communication history, alarms, downtime events, and operating trends together, you can better understand an asset's current condition.

The Enbase Dashboard provides several tools to help you monitor asset health and identify potential issues before contacting Support.

Key Areas to Review

Asset Status

Review the current asset status to determine whether the asset is operating normally or has entered a downtime state.

Last Communication Time

Verify when the system last received data from the asset. Recent communication generally indicates the asset is actively reporting information.

Alerts

Review any active or recent alerts that may indicate abnormal operating conditions or events requiring attention.

Downtime Events

Review recent downtime events to determine whether the asset has experienced interruptions or operational changes.

Charts and Trends

Review charts to identify changes in operating conditions over time. Historical trends often provide additional context that may not be visible from current values alone.

Gauges

Review current gauge values to understand the asset's latest operating conditions.

When Should I Investigate Further?

You may want to investigate an asset if you notice:

  • The asset has entered a downtime state.
  • Communication has not updated recently.
  • Active alerts are present.
  • Gauge values appear unusual.
  • Historical trends show unexpected changes.
  • Downtime events are occurring frequently.

Reviewing these areas together provides a more complete understanding of the asset's condition.

Before You Contact Support

Please provide:

  • Your name
  • Company name
  • Asset name or unit number
  • Description of the issue
  • Date and time the issue was observed
  • Screenshots of the dashboard (if available)

              Providing this information helps our Support team investigate more efficiently.

              What Happens Next?

              • A support ticket is created.
              • A Support representative reviews the asset's recent activity.
              • We evaluate available communication history, alerts, trends, and downtime events.
              • Additional information may be requested if needed.
              • We'll work with you to determine the next steps and provide updates throughout the investigation.

                        Best Practices

                        • Review multiple indicators instead of relying on a single value.
                        • Compare current conditions with historical trends.
                        • Review alerts and downtime events together.
                        • Include screenshots when reporting asset issues.

                                      Contact Us - Support Information

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