Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Understanding Common Dashboard Messages

Learn what common dashboard messages mean in Enbase and how to troubleshoot status notifications, warnings, and informational messages.

Overview

The Enbase Dashboard may display informational messages, warnings, or status notifications while you are using the application. These messages are intended to help you understand the current state of the dashboard, your account, or an asset.

Some messages are informational, while others may indicate that additional action is required.

Common Messages

No Data Available

This message indicates that no information is currently available for the selected asset, report, or time period.

Possible reasons include:

  • No data has been received.
  • The selected time range contains no information.
  • Filters are limiting the displayed results.

      Offline

      An Offline message indicates the asset has entered a downtime state.

      Review the following for additional information:

      • Asset Status
      • Last Communication Time
      • Alerts
      • Downtime Events

              Access Denied

              This message indicates your account does not have permission to view the requested information.

              If you believe you should have access, contact your organization's Enbase administrator or Compression Support.

              No Results Found

              This message appears when your search or selected filters do not return any matching information.

              Try:

              • Clearing filters
              • Verifying the asset name
              • Using a different search term

                    Loading

                    A Loading message indicates the dashboard is retrieving information.

                    If the message remains for an extended period:

                    • Refresh the page.
                    • Verify your internet connection.
                    • Try again after a few moments.

                          When Should I Contact Support?

                          Contact Compression Support if:

                          • Messages continue to appear unexpectedly.
                          • Dashboard information never loads.
                          • You believe data should be available.
                          • Access permissions appear incorrect.

                                  Before You Contact Support

                                  Please provide:

                                  • Your name
                                  • Company name
                                  • Asset name (if applicable)
                                  • Exact message displayed
                                  • Date and time the message occurred
                                  • Screenshot of the message

                                              Providing this information helps our Support team investigate more efficiently.

                                              What Happens Next?

                                              • A support ticket is created.
                                              • A Support representative reviews the reported message.
                                              • We verify account permissions, dashboard configuration, and recent activity.
                                              • Additional information may be requested if needed.
                                              • We'll work with you to determine the next steps and provide updates throughout the investigation.

                                                        Best Practices

                                                        • Read the complete message before taking action.
                                                        • Verify filters and search criteria.
                                                        • Review related dashboard information before contacting Support.
                                                        • Include screenshots whenever possible.

                                                                Contact Us - Support Information

                                                                Existing Customers

                                                                Compression Support

                                                                Prospective Customers

                                                                Sales Team

                                                                General