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Understanding Last Communication Time in Enbase

Learn how to use the Last Communication Time to verify asset connectivity, identify communication issues, and determine when additional investigation may be needed.

Overview

The Last Communication Time indicates when the Enbase system most recently received data from an asset. Reviewing this timestamp helps determine whether an asset is actively communicating or if additional investigation may be needed.

The Last Communication Time is one of the first indicators to review when troubleshooting asset connectivity or data updates.

Where to Find the Last Communication Time

Depending on your organization's configuration, the Last Communication Time may be displayed in:

  • Asset Details
  • Dashboard views
  • Asset Status
  • Other asset information panels

          The available information may vary depending on your organization's configuration.

          Understanding the Timestamp

          The Last Communication Time represents the most recent successful communication received from the asset.

          A recent timestamp generally indicates that the asset is actively communicating with the Enbase platform.

          An older timestamp may indicate that communication has stopped or that the asset has not recently transmitted new data.

          When Should I Be Concerned?

          You may want to investigate further if:

          • The timestamp has not updated as expected.
          • The asset appears Offline.
          • Current values are no longer changing.
          • Recent alarms or downtime events are present.
          • The displayed information appears outdated.

                    Review the Asset Status, Alerts, Charts, and Offline History together to better understand the asset's current condition.

                    Before You Contact Support

                    Please provide:

                    • Your name
                    • Company name
                    • Asset name or unit number
                    • Last Communication Time displayed
                    • Description of the issue
                    • Screenshot of the asset (if available)

                                Providing this information helps our Support team investigate more efficiently.

                                What Happens Next?

                                • A support ticket is created.
                                • A Support representative reviews the reported communication history.
                                • We compare recent activity, alerts, and asset status.
                                • Additional information may be requested if needed.
                                • We'll work with you to determine the next steps and provide updates throughout the investigation.

                                          Best Practices

                                          • Review the Last Communication Time before reporting missing data.
                                          • Compare the timestamp with Asset Status and Alerts.
                                          • Include screenshots when reporting communication issues.
                                          • Note the approximate time you first noticed the issue.

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