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Viewing Offline History in Enbase

Learn how to review an asset's offline history to identify communication interruptions, investigate connectivity issues, and understand historical asset availability.

Overview

The Offline tab provides a history of when an asset entered and exited an offline state. Reviewing this information helps you understand communication activity over time and identify periods when the asset was unavailable.

The Offline History is intended to help operators identify communication interruptions and review historical connectivity for an asset.

Accessing Offline History

To view an asset's Offline History:

  • Sign in to the Enbase Dashboard.
  • Search for and select the asset you want to review.
  • Open the Offline tab.

        The information displayed reflects the recorded offline history for the selected asset.

        Information Displayed

        Depending on your organization's configuration, Offline History may include:

        • Offline start time
        • Offline end time
        • Duration
        • Asset name
        • Current status
        • Additional event details

                    The information displayed may vary depending on your monitoring configuration.

                    Reviewing Offline History

                    Offline History can help you:

                    • Review previous offline events.
                    • Identify recurring communication interruptions.
                    • Compare offline events with alerts and downtime events.
                    • Better understand an asset's communication history.

                            Reviewing Offline History alongside Alerts, Downtime Events, and Charts provides additional context when investigating asset activity.

                            Before You Contact Support

                            Please provide:

                            • Your name
                            • Company name
                            • Asset name or unit number
                            • Date and time of the offline event
                            • Description of the issue
                            • Screenshot of the Offline tab (if available)

                                        What Happens Next?

                                        • A support ticket is created.
                                        • A Support representative reviews the reported offline events.
                                        • We review available communication history and related event information.
                                        • Additional information may be requested if needed.
                                        • We'll work with you to determine the next steps and provide updates throughout the investigation.

                                                  Best Practices

                                                  • Review Offline History when investigating asset communication issues.
                                                  • Compare offline events with downtime events and alerts.
                                                  • Include screenshots when reporting communication-related issues.
                                                  • Review the most recent offline events first.

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